Customer Service Specialist

  • Boulder, CO
  • Full Time
  • Operations
  • Entry Level

Recruiting Firm, Riderflex has been hired by our client, Furniture For Life, to find their Customer Service Specialist.

Company: Furniture For Life
Industry: CPG
Title: Customer Service Specialist
Location: Boulder, CO/Remote
Type: Full-Time, W-2

Position Summary:

The Customer Service Specialist will be a dynamic team player who is dedicated to providing the highest level of technical customer service in the luxury massage chair industry.

Primary Responsibilities:

  • Effectively manage inbound end-user and dealer support requests
  • Troubleshoot product and component issues
  • Maintain detailed notes regarding all service activities in CRM
  • Consistently create accurate and detailed work orders
  • Act as an ambassador for FFL Brands and the products it sells

Requirements:

  • Strong deductive reasoning ability when it comes to troubleshooting and repairing mechanical parts
  • Ability to ask logical question to help identify technical issues quickly and effectively
  • Excellent communication skills
  • Prioritizes high-level customer service for all customers
  • Attention to detail

Education/Experience:

  • 2+ years of customer service, sales or related experience
  • Proficient in Microsoft Office and/or Google Suite
  • Salesforce or similar CRM experience preferred

Benefits:

FFL Brands offers a competitive, comprehensive benefit package:

  • Full-time; Hourly; Non-exempt
  • $18-$20/hr
  • Standard FFL Benefits: Medical, Vision, Dental, Life, LTD, STD, 401(k) Match, Employee Purchase Program

About FFL Brands

Based in Boulder, Colorado, designated by National Geographic as “The happiest city in the U.S.,” FFL Brands is a leading maker and distributor of furnishings designed to look good in your home, improve your comfort, and enhance your health and wellness. We offer the world’s most advanced and therapeutic massage chairs, the only True Zero Gravity® recliners available, mattresses constructed to be cool, comfortable, and fresh, Scandinavian office seating, and more. Our products help make rejuvenation a part of everyday life, our service and support is second to none, and our commitment to helping people be more comfortable is unwavering.

At FFL Brands our mission is simple: we make the world a more comfortable place.

About Recruiting Firm, Riderflex

Riderflex is a national, Colorado based, premier headhunter, RPO and employment agency, recruiting and searching the top talent for staffing your teams.  Our core purpose is to help create dynamic work environments for clients and candidates. We specialize in three core competencies: recruiting, consulting, and candidate services. Our recruiting process includes vetting candidates through video interviews by current C-Level executives with over 30 years of experience. We recruit for all industries and functions, from the C-Suite to Manager level, nationwide. Riderflex brings your leadership to the next level with consulting services including Human Resources, Marketing, IT, Sales, Finance, and Operations.

Who We Are

https://youtu.be/rZSq-VBanwM

Listen to the Riderflex Podcast - Career Advice and Job Interviewing Tips

https://riderflex.com/podcasts/

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