AVP, Digital Banking Manager

• Bachelor degree.
• 3-5 years of prior experience in a leadership/management role within the banking, federal credit union, or financial institution industry.
• 3-5 years; experience managing the development, implementation, and performance of online and mobile banking technologies.
• Experience with Tyfone, Zelle, Yodlee, and MX is a plus.
• Experience evaluating and implementing third-party solutions.
• Program and project management experience preferred.
• Strong technical knowledge of online and mobile banking applications.
• Proficiency in UI/UX design and API integrations.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Broad knowledge of credit union operations and regulations.
• Ability to maintain confidentiality and work ethically.

• Provide oversight, management, and high-level technical direction for the development of CFCU digital banking products and services.
• Stay updated on emerging trends, member insights, and industry shifts to ensure our offerings remain competitive.
• Create a consistent and positive member experience across all digital channels.
• Foster strong collaborative relationships with internal teams, senior management, and key members to deliver a unified digital experience.
• Define product functionality, lead implementation efforts, and continuously improve the digital experience.
• Manage closure of functional and non-functional risks/issues impacting product performance and efficiency.
• Monitor market trends, user feedback, and competitor offerings to optimize and expand digital banking capabilities.
• Analyze performance metrics and identify key areas for improvement.
• Participate in the management of external vendors and ensure contract adherence.
• Troubleshoot and resolve escalated member issues.
• Participate in the development of training materials for digital banking products and services.

Benefits:

• Competitive Salary: Offering a salary range of $90,000 to $150,000 depending on experience and education. 
• Bonus/incentives for all regular employees
• 401(k) with 8% company contribution
• Medical, dental, and vision insurance for employees and dependents paid at 80%
• PTO and paid sabbaticals
• Tuition reimbursement

About Chevron Federal Credit Union

Founded in 1935, Chevron Federal Credit Union (CFCU) is a financially robust and expanding entity offering home, auto, and personal loans, alongside checking and savings accounts with top-tier rates and tailored service to its over 130,000 global members. This member-driven institution, with its roots deeply embedded in serving its community, is headquartered in Oakland, California, and operates branches across seven states.

Positioned in the top 1% of credit unions in the United States, CFCU boasts a strong asset base exceeding $4 billion, underscoring its reputation as a reliable financial partner dedicated to exceptional value and member satisfaction. The union prioritizes the financial well-being of its members over product sales, catering to a diverse range of financial needs, from those embarking on their financial journey to those needing significant loans or aiming to enhance their savings.

CFCU distinguishes itself through a commitment to understanding and addressing individual member requirements, reinforcing the belief that personalized service extends beyond mere slogans. This ethos permeates the organization, influencing its employee-centric policies. CFCU acknowledges and rewards the contributions of its staff with generous leave policies, including substantial paid parental leave and sabbaticals. The organization's positive and proactive culture, fostered by the Team Spirit Committee through various fun and charitable events, accentuates its commitment to work-life balance, mutual respect, diversity, and inclusive employee engagement. Long-term employee tenure, often spanning over three decades, is a testament to this nurturing work environment. Competitive remuneration and comprehensive benefits further solidify CFCU as an employer of choice.